FAQ - Registration & Fee Payment

1. What if I can’t find my student’s name in SchoolEngage?

  • Existing Rocky View Students – If the student’s name is not listed, you must first link the student to your parent account in PowerSchool. Exit out of SchoolEngage and go to Account Preferences in PowerSchool to link a student. If you do not know the Access ID and Password to link your child, please contact your school. (Alternatively email transportation@rockyview.ab.ca during the summer months).
  • Existing Catholic Students (who were registered for school bus transportation last school year) will already be linked to an account with the email address we have on file. Try logging into this existing account or contact transportation@rockyview.ab.ca to determine if you already have a SchoolEngage Account.(Previous email should have been sent to you in April 2018 with log in details).
  • New Rocky View and New Catholic Students – Click “Add Student” to add the student’s name in SchoolEngage and complete the form.

2. How do I link a student to my account in PowerSchool?

Log into PowerSchool and click “Account Preferences”. Select Students tab – click “Add”. You must have the students Access ID and password which can be obtained from the school directly. (Alternatively email transportation@rockyview.ab.ca during the summer months or PowerSchool Administration at 403-945-4115).

3. I have tried to reset my password in PowerSchool, but did not get a response. What do I do?

You must have both your user name and email address to reset your password. Please call the PowerSchool Administration Staff at 403-945-4115 to find out your user name or if you have issues logging into PowerSchool.

4. I have logged in to PowerSchool but do not have a link to SchoolEngage under my Navigation menu.

Please ensure you are logged in under your parent account and not with your child's student account credentials.  Student portals do not have access to SchoolEngage.  If you do not have a parent account you will need to contact your school to be given your access ID and password need to create an account.

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